These terms and conditions apply to all services provided by Transfers Vienna (Vishal DUTT) in particular for passenger transport in occasional services, rental car traffic, excursions by passenger car. The GTC also apply to all future business relationships, even if their validity was not expressly agreed again.
Your contracting partner is Transfers Vienna, a privately owned company established in Bukovicsgasse 32, 1220 Vienna, and registered under number Firmenbuchnummer: 595532h UID-Nr: ATU79129907
The booking shall not be Considerd as ”CONFIRMED” unless the Customer gets a written Email or a Call from our side .
Pickup Instructions
Airport Pickups
Our chauffeur would meet and greet the customer(s) at the airport arrival terminal holding a name board sign. If unable to locate the chauffeur, please call us immediately.
Non-Airport Pickups
Our chauffeur would meet the customer(s) at the given pickup address. At cruise ports, bus terminals and other public transportation ports, the chauffeur would wait with a name board sign in the nearest designated customer pickup area. In order to avoid a no-show fee, customers should not leave designated meeting locations without notifying us. If unable to locate the chauffeur, please call us immediately.
Waiting Time
- City Pickup: The Pickups starting from a City, a free waitng time of 15 Minutes is included . The chauffeur will wait for upto 30 mins but i if the cutomer doesnt show up or Contacts the Chauffeur or the company then the Chauffeur will have to leave. In this case of ”No-Show” we must charge 100% of the Tranfer price. Although if the customer Contacts the Company or the Chauffeur within these 15 mins and Requests an additional waiting time, the Driver shall wait (Depending upon the Availibility of Cars) but the waiting time will have to be charged extra.
- Airport pickup: At all airports, a free waiting time of 60 minutes is included in the Price. The chauffeur will wait upto 60 mins after landing and will leave after 60 Minutes. In this case of ”No-Show” we must charge 100% of the transfer price.Although if the customer Contacts the Company or the Chauffeur within these 60 mins and Requests an additional waiting time, the Driver shall wait (Depending upon the Availibility of Cars) but the waiting time will have to be charged extra.
At FBOs (Private Jet Terminals)
Due to specific protocols at FBOs, the waiting time terms and the rates are different from the terms and rates valid for commercial airport pickups. For more information or exact costs, please write us.
Cancellation Policy
- For Sedan and Business VAN/SUV Vehicles If the service is cancelled up to 24 hours prior to the pickup time there is no cancellation fee. If the service is cancelled within less than 24 hours to the pickup time, the cancellation fee is 100% of the agreed amount for the booked service.
- For Minibus and Coach Vehicles If the service is cancelled up to 5 days prior to the pickup time there is no cancellation fee. If the service is cancelled between 5 and 3 days prior to the pickup time, the cancellation fee is 50% of the agreed amount for the booked service. If the service is cancelled within less than 3 days prior to the pickup time, the cancellation fee is 100% of the agreed amount for the booked service.
- For All Vehicles In case of cancellation or rebooking while the chauffeur is already on the way to the pickup location and/or there is less than an hour remaining until the start of the journey the full fare is to be charged. If the distance or number of hours is less than originally booked, the price remains unaffected. We are not obliged to comply with any short-term change, amendment or update of the booked service requested by the customer. We shall not be responsible and cannot be held liable if, due to shortened availability and including but not limited to possible unexpected adverse weather, traffic conditions, road accidents, chauffeur illness, road-works, strike action or as a result of action taken to comply with the direct instructions given by a police officer, the vehicle sent to pickup venue differs in color and model from the vehicle selected by the customer.
The Amount of Passengers and Luggage
We shall not be responsible and cannot be held liable if the number of passengers and/or luggage exceeds the number of passengers and/or luggage originally booked by the customer and confirmed by us. Excess luggage will be at the passengers’ own cost and responsibility to reach the service destination. Please note that the chauffeur has the authority to determine the amount of luggage to be transported in each service.
Luggage Policy
Weare not responsible for lost or damaged items left in the vehicles. We reserve the right to charge a delivery fee for returning lost items if found.
Behaviour in the Vehicle
The customer must pay for any damage caused to the interior or exterior of any vehicle by said customer. Any loss of earnings if the vehicle is out of service for the rest of the day will also be billed to the customer. We operate a non-smoking policy in all vehicles. If the customer ignores this, the customer is liable to pay not only the cost for the cleaning of the vehicle but also compensate for the loss of business due to the downtime of the vehicle. The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the vehicle with prior consent. We reserve the right to refuse the carriage of luggage and/or animals which was/were not agreed to. This also applies to animals which are not contained in a closed and suitable transport box.
Complaints
In case of service quality level breach, the customer must notify us about such occurrence not later than 48 hours from the service completion time. Weare not obliged to accept any complaint or escalation notice submitted thereafter, due to impeded incident investigation procedure.
Transport Safety
All vehicles are insured in full for the customer or third party claims should an accident or incident occur. The need for safety seats for children should be requested by the customer as an additional comment or in price inquiry form by specifying the number, type of the seat and the age of children to be transported. In larger seating-capacity vehicles (minibuses and coaches) the safety seats are not mandatory due to safety and practical reasons.
Payment
Please note the payment is executed in Euro (€),US dollar ($), or British Pound (£), depending on the countries or regions in which the service is provided. It is also possible to pay for the transportation services by invoice. Bank transfer payments are to be executed at least 7 work days prior to the service date. This option is only available for known and trusted Clients. Weare not obliged to provide this payment option to the customers at any time.
Additional Service Costs
If the customer amends the originally booked service or number of passengers and/or luggage without notifying We Customer Care Team first, We shall not be responsible and cannot be held liable for the inconveniences or additional expenses the customer would be exposed to. Per customer’s request, the additional service would be provided but not guaranteed. It shall be followed by additional service costs report and payment link which is to be paid not later than 24 hours after the service is completed. If the customer fails to execute the payment via payment link, we reserve the right to charge the submitted credit card for additional service costs. The customer agrees, at our request, to provide reasonable assistance and information in relation to any disputed payment transactions. We may also request and use necessary information from the customer in order to dispute the chargeback case. Any modification, cancellation, additional stops or service that is different than originally booked service can and must be arranged and authorized by us. Any modification, cancellation, additional stops or service that is different than originally booked service cannot be discussed or arranged with the assigned chauffeur. A night surcharge of 20% applies between 21.00 and 07.00.
Additional Information
We practiceflight tracking in real time to ensure on-time service regardless if the flight is coming in earlier or is delayed. The chauffeur is instantly notified about the flight arrival changes and appropriate adjustments will be made to avoid waiting charges at the airport, which could save huge on customer’s expenses. It is the responsibility of the customer to notify us of any changes in the itinerary, changes in flight information, or if the flight is missed. Regarding the connecting flights, our Customer Care Team monitors only the last, incoming flight which brings the customers to the airport where our service begins. We may need to change the chauffeur or vehicle at any point of booking, without affecting the quality of service or vehicle class. For more information, please contact our Customer Care Team or read our Terms and Conditions on our website.
